Crestline Referr app by Crestline Furniture Systems
Terms of Use & Privacy Policy**
Effective date: 28 January 2026
These Terms of Use and Privacy Policy (“Terms”) govern your access to and use of the Crestline Furniture Systems mobile application (the “App”) Crestline Referr
The App is operated and distributed by Crestline Furniture Systems Limited, New Zealand (“Crestline”, “we”, “us”, or “our”).
By downloading, installing, accessing, or using the App, you agree to comply with and be bound by these Terms.
These Terms form a legally binding agreement between you and Crestline. If you do not agree with any part of these Terms, you must not access or use the App.
Crestline may make the App available through third-party platforms, including the Apple App Store and Google Play Store, subject to their applicable terms.
2.1 App functionality
The App provides a referral and introduction platform that enables approved users to introduce prospective clients (each a “Referred Client”) to Crestline and approved business partners (each a “Referee”) for approved products or services (“Approved Services”).
2.2 Referral rewards – How it works
Step 1 – Share a Verified Lead
If you are the first person to notify Crestline of a new, legitimate office furniture project, and you provide a verified contact name, email address, and mobile phone number, you will receive an lead reward once the project is validated by Crestline.
Step 2 – Project Completion Reward
If Crestline is successfully appointed to the project and full payment is received, you will earn an additional Reward.
Step 3 – Large Project Bonus
For particularly large or high-value projects, Crestline may, at its discretion, increase (“supercharge”) the Reward.
In these Terms, unless the context requires otherwise:
4.1 Approval required
Use of the App as a Referrer is subject to Crestline’s approval. Crestline may approve, decline, suspend, or withdraw approval at any time, acting reasonably and for operational, legal, compliance, fraud-prevention, or risk-management reasons. If approval is declined or withdrawn, you are not eligible to earn Rewards.
4.2 Age and location
You must be located in New Zealand and be at least 16 years old to use the App.
4.3 Eligible referrers
You may only be approved as a Referrer if you fall within an eligible category, including:
4.4 Excluded persons
You must not apply for or use the App as a Referrer if you are:
4.5 Verification and ongoing obligation
Crestline may request information to verify your identity, eligibility category, and ongoing compliance. You must promptly notify Crestline if you become ineligible after approval. Crestline may suspend or terminate access and/or Rewards from the date ineligibility arises.
4.6 Legal compliance
You agree to comply with all applicable New Zealand laws and regulations while using the App.
5.1 In-App submissions only
All referrals must be submitted through the App using the prescribed workflow and your unique referral identifier. Referrals made outside the App are not eligible for Rewards.
5.2 Consent and appropriate introductions
You must only submit referrals where you have discussed the referral with the Referred Client and obtained their consent to share their information for the purpose of being contacted by Crestline and/or the relevant Referee.
One reward per project applies. Rewards are paid only to the first person who submits the project to Crestline.The project must be new to Crestline at the time of submission.
All rewards are subject to Crestline’s verification and confirmation process.
5.3 Prohibited referrals
The following referrals are not eligible:
5.4 Crestline determination
Crestline may determine, acting reasonably, whether a referral is valid, qualifies for a Reward, or is subject to adjustment, including to prevent duplication, misuse, or fraud.
6.1 Reward calculation
Rewards are calculated starting from a base introduction fee for verified contact details of a client involved in a furniture project. Additional rewards will be paid if the lead turns into a project for Crestline or other approved business partners.
6.2 Payment timing
Rewards are paid monthly, generally on the last Thursday of each month, subject to these Terms.
6.3 Compliance and verification
Rewards are subject to completion of any required verification or compliance checks. If verification is incomplete, unsuccessful, or cannot be completed, Rewards may be withheld, delayed, or forfeited where legally required.
6.4 Payment method
Rewards are paid via a payment method nominated or administered by Crestline from time to time. You are responsible for maintaining an active account and completing any required onboarding steps.
6.5 Adjustments and reversals
If the project payment is adjusted, reversed, refunded, or clawed back for any reason, the corresponding Reward may be reduced, reversed, withheld, or set off against future Rewards.
6.6 Administrative rules
Crestline may apply reasonable administrative rules, including rounding, minimum payout thresholds, payment limits, and reporting periods, as displayed in the App or otherwise notified.
6.7 Tax
You are responsible for all tax obligations arising from Rewards.
6.8 No assignment
Rewards are personal and may not be assigned, transferred, or sold.
You must not:
All content within the App, including branding, logos, software, text, and referral tools, is owned by or licensed to Crestline. You must not copy, modify, distribute, reverse-engineer, or commercially exploit any part of the App without Crestline’s prior written consent.
The App may be distributed through third-party platforms such as the Apple App Store and Google Play Store. You agree to comply with their applicable terms and policies. To the extent permitted by law, Crestline remains responsible for the App and these Terms.
10.1 Changes to Terms
Crestline may update these Terms from time to time. Material changes will be notified via the App and/or email where required. Continued use of the App after changes take effect constitutes acceptance.
10.2 Suspension or termination
Crestline may suspend or terminate your access to the App and/or eligibility for Rewards if you breach these Terms, become ineligible, misuse the App, or where required by law.
11.1 Limitation of liability
To the maximum extent permitted by law:
Nothing in these Terms limits rights under the Consumer Guarantees Act 1993 where applicable.
12.2 Dispute resolution
Disputes will first be discussed in good faith. If unresolved, disputes may be referred to mediation or arbitration in New Zealand, as reasonably determined by Crestline.
12.3 Governing law
These Terms are governed by the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of New Zealand courts.
13.1 Privacy commitment
Crestline collects, uses, stores, and discloses personal information in accordance with the Privacy Act 2020 and other applicable laws.
13.2 Information collected
This may include:
13.3 Use of information
Personal information is used to:
13.4 Sharing of information
Information may be shared with Referees, payment providers, service providers, and regulators where required. Crestline does not sell personal information.
13.5 Storage and overseas disclosure
Information may be stored in New Zealand, Australia, and with trusted overseas providers that maintain comparable privacy safeguards.
13.6 Security
Reasonable safeguards are in place to protect personal information.
13.7 Retention
Personal information is retained only as long as necessary for operational, legal, and compliance purposes.
13.8 Your rights
You may request access to, correction of, or deletion of your personal information and withdraw marketing consent.
13.9 Complaints
Privacy complaints should be raised with Crestline first. If unresolved, you may contact the Office of the New Zealand Privacy Commissioner.
13.10 Updates
This Privacy Policy may be updated periodically. Significant changes will be notified where appropriate.
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